Privacy Policy

This Privacy Policy of ExoGas was made in June 2025. The policy revisions and review will be conducted periodically to incorporate any changes under applicable laws, regulations, or market requirements.

This Privacy Policy describes Our policies and procedures regarding the collection, use, and disclosure of customer information when the customer uses Our Services or purchases products from ExoGas. It informs Our valued customers about their privacy rights and how the law protects consumers. It also includes disclaimers to safeguard the Company from unrealistic or fraudulent claims.

We use Customer Personal Data to provide and improve Our Services. Personal Data is collected, stored, and processed in compliance with applicable data protection laws and industry-standard security practices.

By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using the services of ExoGas, We may ask You to provide certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Full Name

• Email Address

• Phone Number

• Address, State, Province, City, Shipping Address

• CNIC

• Biometric Information for Login (if applicable)

For Business Customers

The following additional documents may also be required:

• NTN

• STRN

Usage Data

When You access the Service through a mobile device or website, We may collect certain information automatically to improve functionality and security. This may include:

• IP Address

• Browser Type and Version

• Device Type

• Unique Device Identifiers

• Operating System

• Pages Visited

• Time and Date of Visit

• Diagnostic and Analytics Data

We may also collect information sent by Your browser whenever You visit Our Service.

Use of Your Personal Data

ExoGas may use Personal Data for the following purposes:

• To provide and maintain Our Services

• To manage customer accounts and registrations

• To process orders, purchases, and service contracts

• To contact You via email, calls, SMS, or app notifications

• To identify customer delivery locations for LPG deliveries

• To provide updates, promotional offers, and service notifications

• To manage customer support requests and complaints

• To analyze trends and improve services and customer experience

• For business restructuring, mergers, or asset transfers if required

Sharing of Personal Information

We may share Your information in the following situations:

• With service providers for delivery, payment processing, analytics, and communication

• During mergers, acquisitions, or business transfers

• With business partners for promotions or services

We do not sell customer personal information to third parties.

Retention of Your Personal Data

ExoGas will retain Your Personal Data only for as long as necessary for the purposes described in this Privacy Policy and to comply with legal obligations, dispute resolution, and policy enforcement.

Usage Data may be retained for shorter periods unless required for security, analytics, or legal compliance.

Disclosure of Your Personal Data

Legal Requirements

ExoGas may disclose Personal Data if required by law or in response to valid legal requests from public authorities or government agencies.

The Company may disclose information when necessary to:

• Comply with legal obligations

• Protect the rights and property of ExoGas

• Prevent fraud or misuse of the Service

• Protect users and public safety

• Investigate security issues or violations

Security of Your Personal Data

We implement commercially acceptable security measures and regular monitoring to protect customer data. However, no method of electronic transmission or storage is completely secure, and We cannot guarantee absolute security.

Payment Information

ExoGas may use third-party payment processors for online payments.

We do not store payment card details directly. Payment information is handled by secure third-party providers and financial institutions according to their own Privacy Policies and applicable banking regulations.

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children under 18 years of age.

If a parent or guardian believes that a child has provided Personal Data to Us, please contact Us immediately so appropriate action can be taken.

Third-Party Links

Our website or mobile application may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Users are encouraged to review the Privacy Policies of any third-party websites they visit.

Changes to This Privacy Policy

ExoGas reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on Our website and mobile application.

Customers are advised to review this page periodically for updates. Continued use of Our Services after updates constitutes acceptance of the revised Privacy Policy.